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UBA Introduces First of its Kind Scan To Resolve Complaint Portal

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11 months ago

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Africa’s Global Bank, United Bank for Africa (UBA) Plc, has unveiled a Quick Response solution code, qrdispute.ubagroup.com:8088 called the ‘Scan to Resolve Complaint’ Portal with code  aimed at enhancing satisfaction and swiftly addressing customers’ disputes.

The first of its kind innovative platform marks another significant step by the bank to revolutionise customer service and streamline complaint resolution processes.

The ‘Scan to Resolve complaint’ portal is a QR-code-based qrdispute.ubagroup.com:8088,-portal conceptualised by the bank to proffer timely solution to customers’-challenges, without them having to visit the bank or branch.

With the portal, a variety of concerns including challenges around failed transactions will be quickly resolved from the comfort of their homes and business places.

UBA’s Head, Digital Banking, Olukayode Olubiyi, who spoke on the workings and benefits of the ‘Scan and Resolve Complaint’ portal explained that with the platform, difficulties with transactions on web, Point of sale machines (PoS) and Automated Teller Machines will immediately get responses and be treated within 72 hours.

“Our customers are at the heart of our business, that’s why we keep going the extra mile to constantly innovate in a bid to satisfy them. As the name implies, Scan and Resolve Complaint, is a solution driven portal which attends to complaints and issues of customers fast and promptly,” he explained.

He also disclosed that the portal is loaded with many benefits including ease of transactions, adding that “henceforth, customers are only required to scan and log in complaints while each complaint would be integrated into the portal register to make resolution seamless which also reduces customer hassles.”

According to Olubiyi, when these complaints are made, there will be an Instant verification process and notifications will be sent to customers while resolution will commence immediately with the overall aim to satisfy customer.

UBA’s Group Head, Customer Experience, Michelle Nwoga said the bank is always on the look-out to provide exceptional services to customers, and has over time developed various strategies to ensure that its service delivery is continuously upgraded to remain the bank of choice.

“UBA aims to provide the best value possible for its customers through a more interactive, user-friendly interface that will make countless opportunities available for the customers from the comfort of their homes,” she stated.

United Bank for Africa is one of the largest employers in the financial sector on the African continent, with 25,000 employees group wide and serving over 35 million customers globally.  Operating in 20 African countries and in the United Kingdom, the United States of America, France and the United Arab Emirates, UBA provides retail, commercial and institutional banking services, leading financial inclusion and implementing cutting edge technology

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Shettima, Dangote, others join Otedola for groundbreaking ceremony of First Bank headquarters

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44 mins ago

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March 6, 2025

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Vice President Kashim Shettima, on Wednesday, led other eminent Nigerians to the venue of the groundbreaking ceremony of First Bank’s new 40-storey headquarters at Eko Atlantic City in Lagos.

The Vice President was received by Femi Otedola, businessman and chair of the First Holding Company.

Mr Shettima attended the ceremony alongside Lagos State Governor, Babajide Sanwo-Olu; Ogun State Governor, Dapo Abiodun; Ondo State Governor, Lucky Aiyedatiwa; former Senate President, Bukola Saraki; the founder of Dangote Industries, Aliko Dangote; co-founders of the Chagoury Group, Gilbert and Roland Chagoury; Deji Adeleke; among other dignitaries.

The project, set to become Nigeria’s tallest building, marks a significant milestone for the financial institution.

The bank said that the groundbreaking ceremony signifies the beginning of a transformative journey that reinforces FirstBank’s commitment to excellence, innovation, and customer satisfaction.

It added that the new headquarters is designed with sustainability in mind, featuring a green-certified building that reduces operational costs and positions FirstBank as a leader in sustainable banking practices.

Olusegun Alebiosu, CEO, FirstBank Group, said, “We are proud to mark this significant milestone in our journey towards excellence. Our new Head Office is envisioned as a world-class structure that represents our dedication to innovation, customer satisfaction, and sustainability. We believe that this development will play a crucial role in fostering economic growth and development across Africa, creating long-term value for all our stakeholders.”

The vice president, who represented President Bola Tinubu at the event, expressed the commitment of the Tinubu administration towards industrialisation, innovation, sustainable development, and growth.

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Alleged pension fraud: Detained Abia woman gives birth, govt takes custody of baby

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1 hour ago

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March 6, 2025

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One of the civil servants, who was arrested in 2024 for allegedly stealing pension funds belonging to Abia State, Miriam Azubuike, has delivered a baby boy.

The accused person, who has been in prison custody, delivered her baby in a government-owned hospital.

SOCIETY REPORTERS gathered that the Abia State government reportedly took care of the medical bills of her delivery and some other post-delivery needs.

Mrs Azubuike and some other defendants were arraigned before a Federal High Court in Umuahia for various charges but were granted bail in 2025 with different bail conditions.

However, the defendants, including Mrs Azubuike, were unable to meet the bail conditions.

Meanwhile, some friends to the female defendant, who spoke under anonymity, appealed to the Abia State government to release her on bail to take care of the new baby while her trial continues.

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JUST IN: Natasha submits another sexual harassment petition against Akpabio

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1 hour ago

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March 6, 2025

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Senator Natasha Akpoti-Uduaghan, representing the Kogi Central senatorial district, on Thursday, submitted a new petition to the Senate, accusing Senate President Godswill Akpabio of sexual harassment.

This petition, unlike her previous one, was signed and authored by one of her constituents, Suberu Yakubu.

Natasha filed the petition in accordance with Order 40 of the Senate Standing Rules.

Akpabio, who was presiding over the plenary, rebuffed attempts by about three senators to block Natasha from submitting the petition.

The Senate President, however, asked Natasha if the subject of the petition was not already before a court, to which she replied, “No, sir.” She was then asked to submit the report to the Senate.

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