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UBA Reinforces Its Customer Focus, Honours Staff Integrity

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The United Bank for Africa Plc (UBA) once again demonstrated its commitment to excellence in customer service, by celebrating staff who have strived to implement the Bank’s core values of Enterprise, Excellence and Execution.

 

At the event held at the Eko Hotel Expo Centre, Lagos, Nigeria, UBA gathered customers, captains of industry, dignitaries from politics and diplomacy, staff and Board members from its 19 African country network, to witness the 2017 UBA CEO Awards.

 

The prestigious annual event was first established in 2008 to celebrate outstanding performance within the UBA Pan-African family, showcasing excellence, significant innovation and service in key areas of the Group’s business.

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2017 CEO Awards 2: Executive Director, North, UBA Plc, Mr. Ibrahim Puri; GMD/CEO, UBA Plc, Mr. Kennedy Uzoka; Governor of Adamawa State, His Excellency Bindow Jibrilla ; Governor of Bauchi State, His Excellency, Mohammed Abdullahi Abubakar ; Group Chairman, UBA Plc, Mr. Tony Elumelu; Directors, UBA Plc; Deputy Senate President, Sen. Ike Ekweremadu;  and former Director General, Mr. Frank Nweke,  at the Annual  UBA CEO Awards which was held in Lagos at the weekend

UBA’s industry-leading recent promotion of 3000 staff members illustrated the Bank’s appreciation of their contributions and their service delivery to customers. Amongst a distinguished audience, the Bank and senior management on Saturday night again celebrated its staff at the CEO Awards Ceremony, in UBA’s inimitable style – bringing together Lions and Lionesses from across Nigeria and Africa.

 

Over 10 Awards were given. Of each award category, the GMD, Kennedy Uzoka said “We recognise and appreciate that there are so many staff members who have demonstrated aspects of each of our core values, but we have had to single out the very best. We celebrate our Lions and Lionesses who used their ingenuity and creativity, as well as their industry experience and passion, to work tirelessly to deliver excellent service to our customers and to continue to achieve exceptional results within the Group’.

 

There were winners who had excelled in innovation and execution across Africa. There were also those who were rewarded for their entrepreneurial abilities. The CEO of UBA Ghana, Mrs Abiola Bawuah was chosen in the special award category of “Business Leader who defied all odds and opened up new opportunities for the Bank”. Mrs Bawuah was described by the GMD as ‘a relentless CEO who breaks barriers, extends the horizon and motivates, inspires and encourages others.’

 

The Award which stole the show went to Ibrahim Ogbanagbo, the UBA security staff at the UBA Oba Akran branch in Lagos, who found $10,000 cash belonging to a customer and returned it to the customer. Ogbanagbo talked about how the $10,000 could have changed his life and how he could have taken it, but how his upbringing, as well as UBA’s value and focus on Integrity would never have allowed him to do so. He was given the Excellence Award for his display of honesty and integrity.

The Group Chairman, Tony Elumelu went on stage to congratulate Ogbonagbo personally. Elumelu said that Ogbanagbo exemplified someone who is committed to the hallmarks of Excellence in the execution of his duties.

“This  is an example to us all. How anyone, no matter their position in our Group can distinguish themselves and set an example. Today, we stand here to celebrate a junior UBA staff member, who returned money that was misplaced and who through this action, gained much more than he could ever have imagined. As a leading pan-African bank, this is what we stand for and we commend Ibrahim Ogbonagbo for living the principle of integrity.”

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2017 CEO Awards 3: CEO, UBA Francophone Africa, Mr. Emeke Iweriebor; Executive Director, Lagos and West, Mr Ayo Liadi ; CEO, UBA Anglophone Africa, Mr. Oliver Alawuba; Award Winner and MD/CEO, UBA Tanzania, Mr. Peter Makau, at the Annual  UBA CEO Awards which was held in Lagos at the weekend

Mr Ogbonagbo was not only recognized and awarded the 2017 CEO Excellence Award, but he warmed the hearts and minds of many.  He received a standing ovation, as well as rewards from dignitaries in the audience who came on stage to acknowledge him. The Governor of Adamawa State in  Nigeria, Alhaji Bindo Jibralla pledged the sum of $5,000 and he also received a personal commitment of $10,000 from the Governor of Bauchi state, Alhaji Mohammed Abdullahi Abubakar.  The Deputy Senate president, present at the event, Senator Ekweremadu said that Ogbanagbo’s name will be announced at the floor of the Senate (on Tuesday) during plenary and will be given the sum of N5,000,000 by the Senate.

 

The theme for the night was “the Journey of UBA”, brought to life by an African entertainment concept, crisscrossing the length and breadth of Africa and highlighting UBA’S Pan-African vision, starting with its oldest region, West Africa and showcasing East and Southern Africa, as well as the significant presence of an African Bank in New York, London and Paris.  There was dance and prose, rhythm and theatre . There were also loved artistes including Dare Art-Alade who opened the show with a terrific rendition of the Nigerian National Anthem, Adekunle Gold, Dr. Sid, Flavor N’abania, P-Square, Awilo Longomba from the Congo and the undisputed King of Juju music, King Sunny Ade. Guests and dignitaries, management and staff of UBA found themselves letting their hair down and throwing protocol to the wind.

 

The Bank was honoured by the presence of their Excellencies, the Governors of Adamawa and Taraba States, Deputy Senate President, Senator Ekweremadu, Governor Donald Duke, Alhaji Abdul- Samad Rabiu and many others.  The ceremony also witnessed the presence of key industry players, diplomats, ministers and key influencers in Nigeria, as well as the CEOs and Board Chairmen of the 19 African countries in which UBA operates, democratising banking for over 14 million customers.

 

In all it was a night to remember, an evening of reward and celebration, and perhaps most poignantly, the story of how the integrity and honesty of a UBA security staff could become the role model of an African group of over 25,000 people and a symbol of the paramount commitment of UBA to its customers.

 

United Bank for Africa Plc is a leading pan-African financial services group, with presence in 19 African countries, as well as the United Kingdom, the United States of America and France.

 

UBA was incorporated in Nigeria as a limited liability company after taking over the assets of the British and French Bank Limited who had been operating in Nigeria since 1949. The United Bank for Africa merged with Standard Trust Bank in 2005 and from a single country operation founded in 1949 in Nigeria – Africa’s largest economy – UBA has become one of the leading providers of banking and other financial services on the African continent. The Bank provides services to over14 million customers globally, through one of the most diverse service channels in sub-Saharan Africa, with over 1,000 branches and customer touch points and robust online and mobile banking platforms.

 

UBA was the first Nigerian bank to make an Initial Public Offering, following its listing on the NSE in1970. It was also the first Nigerian bank to issue Global Depository Receipts. The shares of UBA are publicly traded on the Nigerian Stock Exchange and the Bank has a well-diversified shareholder base, which includes foreign and local institutional investors, as well as individual shareholders.

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Much ado about Globacom during a festival of joy – Toni Kan

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There is only one thing in life worse than being talked about, and that is not being talked about – Oscar Wilde

In October 2024, Globacom, announced the commencement of its yearly Festival of Joy promo.

Prizes to be won by lucky subscribers included Toyota Prados, Kia Picantos, tricycles, power generating sets, sewing machines and grinding machines. To win, existing Glo subscribers were to dial *611# to opt into the promo and keep recharging while new subscribers could participate by purchasing a new SIM, registering it and dialing *611#.

To qualify for the draw for the Prado Jeep, subscribers are required to recharge up to N100, 000 cumulatively in a month during the promo period. Those desirous of winning a Kia Picanto are required to recharge up to N50, 000 cumulatively; N10, 000 in a month for tricycle hopefuls and N5, 000 total recharge in a month to win a generator. For the sewing machine, a total recharge of N2, 500 in a month is required, while for the grinding machine, a recharge of N500 in a day will make a subscriber eligible for the draw.

On Thursday, November 24th, 2024, the first draw was held in Warri, and Mr. Mayuku who is the Chairman of Delta State Security Trust Fund and a popular figure in Warri emerged the first winner of a Toyota Prado jeep.

On hand to present him with his prize was the Speaker of the Delta State House of Assembly, Hon. Emomotimi Guwor. The Speaker, who was designated the Special Guest of the day, was accompanied by the Chairman Uvwie Local Government Area, Delta State, Chief Anthony Ofon. Other special guests included Mrs. Anwuli Efejuku, the Head of licensing and operations, National Lottery Regulatory Commission, Delta State office.

In his speech at the event, Hon. Emomotimi Guwor described Globacom as “a network that is known for giving. Over the years, many Nigerians have been empowered by Glo.. The people of my constituency in Warri South West and the entire Delta people are grateful to Glo…Kudos to Glo and our own Dr. Mike Adenuga. Please keep on empowering Nigerians.”

But days before the presentation of the Prado jeep and sundry other gifts to lucky winners, a story made the rounds announcing what the writer described as “the stunning decline of Globacom.” The story rehashed a well-worn tale of supposed governance issues at the digital solutions company, a drop in its subscriber numbers and sundry other claims.

The writer began by enumerating a string of game-changing innovations that Globacom brought to the telecom sector. “If per-second billing was a game-changer for the industry, Globacom pulled off another stunt in October 2004 by offering free SIM cards—undercutting competitors selling theirs for ₦2,000. This aggressive price war was only possible for a late market entrant, and Globacom backed it with hefty marketing campaigns, signing Nigeria’s biggest celebrities as ambassadors. By 2004, long before other Nigerian telcos recognized that data, not voice, was the industry’s future, Glo had begun offering 2.5G internet service to 70,000 subscribers. By 2009, it had landed a 9,800km submarine cable in Lagos, showing the depth of its ambition to connect Nigerians to the internet. “We got the people talking,” said one of its ads.”

The writer appears conflicted with his story see-sawing between adulation and vilification. How does one describe a game-changing innovation as a stunt? Praise was soon to give way to a string of jeremiads and hastily cobbled insinuations as to Globacom’s business dealings and financial health.

But the argument was hollow. How, for instance, can a company in poor financial health be the only one operating its own towers and providing jobs for thousands of Nigerian engineers and logistics providers, something the writer admitted requires huge financial outlay?

According to the piece “unlike other major operators, Globacom doesn’t outsource its over 8,700 towers to companies like IHS; instead, it builds and maintains them with foreign technical experts. “The cost of operating those towers alone is enormous, covering energy, security, community engagements, and personnel costs,” said an industry expert.

The writer, not content with Globacom segues into MoneyMaster PSB. “Beyond infrastructure, Globacom has made little investment in its Payment Service Bank (PSB) licence, acquired in 2020, resulting in stagnant growth for the service.”

That line of reasoning was not just defective but egregious in nature because MoneyMaster remains at the forefront of deepening financial inclusion in Nigeria. In September 2023, MoneyMaster announced an 8% annual interest on savings accounts for millions of its G-Kala customers.

A story in BusinessDay captured the development. “MoneyMaster PSB, initiated by Globacom, a digital services company, has announced 8 percent annual interest on G-Kala’s savings account. Both new and existing G-Kala savings account owners will enjoy an 8 percent interest rate per annum for all deposits made into their G-Kala savings account.”

And just a few weeks after the article was published, the Lagos state government lauded MoneyMaster PSB for “for its support and participation in the state’s ‘Ounje Eko’ initiative.”

MoneyMaster PSB is one of the collecting banks for the Ounje Eko initiative which offers a weekly food discount market where Lagos residents can buy a variety of food items at a discount of 25 per cent.

MoneyMaster aside from deepening financial inclusion via the initiative is doing what Globacom has always done best, empower Nigerians.

But traducers will always traduce and so instead of focusing on Glo’s spreading of joy and continuing empowerment of Nigerians the focus remains instead on issues that seem to belie the company’s giant strides.

The recent departure of a top executive was recently highlighted as proof positive of the company’s declining fortunes but anyone with a modicum of understanding of the corporate space will realise that there is a human resource term for hires that go south pretty quickly.

Every company has its culture and where a new employee decides that the culture is not in alignment with their aspirations, they are free to leave. The story failed however to highlight the well-known fact that Globacom holds the industry record for executives who leave the company only to return.

Since the Festival of Joy promo commenced in October 2024 and after the first draw in Warri, draws have been held subsequently in Lagos, Abuja and Ibadan and at each event lucky subscribers have gone home with mouth-watering prizes amid glowing testimonials of Globacom’s empowerment.

Hear civil engineering contractor Ayobami Adejumo who was presented a Prado jeep by the Special Guest of Honour, the Deputy Governor of Lagos State, Dr. Obafemi Hamzat at a ceremony in Lagos “I still can’t believe it. A call came from Globacom and the news was too good to believe. I thank Glo immensely for this prize. I will use the jeep personally; it will enhance my status and help me to get more jobs as a civil engineering contractor”.

As Globacom continues to spread joy and empower millions across Nigeria despite the shenanigans of naysayers, even the blind can “see” that, to paraphrase a well-known quote by Mark Twain: “the reports of Globacom’s decline are greatly exaggerated”

 

***Toni Kan is a PR expert, financial analyst and former Head of PR at Globacom.

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Lovers of Lagos Applaud House of Assembly for Standing with Hon. Meranda

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The Lovers of Lagos, a coalition of concerned citizens and political observers, have commended the Lagos State House of Assembly for upholding legislative independence and standing firmly with Hon. Meranda, despite reported arrests by the Department of State Services (DSS) and alleged intervention by party leaders.

 

Their praise comes after members of the Assembly reaffirmed that the removal of former Speaker Hon. Mudashiru Obasa was carried out lawfully, in strict compliance with the 1999 Constitution of the Federal Republic of Nigeria and the Powers and Privileges Act. The lawmakers, citing Sections 92 and 96 of the Constitution, maintained that due process was followed, and any attempts to challenge the action were attempts to undermine the Assembly’s authority.

 

In a statement released after their appearance at the DSS Lagos Command in Shangisha, the lawmakers assured Lagosians that the House of Assembly remains an independent arm of government, committed to serving the best interests of the people.

 

“The Lagos State House of Assembly will not bow to pressure or intimidation. Our actions were guided by constitutional provisions, and we will continue to uphold the integrity of the legislative process,” the lawmakers stated.

 

Despite rumors of political interference, the House stood firm in its decision, a stance that has earned it the admiration of Lovers of Lagos. The group expressed its confidence in the Assembly’s ability to protect democratic values and legislative autonomy.

 

Additionally, the lawmakers commended the DSS for its professionalism in handling the situation, ensuring that engagements were conducted smoothly and respectfully. All detained lawmakers have since been released.

 

Reiterating their commitment to legislative duties, the Assembly called on all stakeholders—including the executive and the public—to respect the sanctity of legislative processes and avoid undue interference.

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Court Vacates Order Freezing Assets Of GHL, Obaigbena, Others….

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Justice Deinde Dipeolu of the Federal High Court in Lagos has lifted the Mareva Injunction that froze the assets of an oil and gas services company, General Hydrocarbons Limited (GHL), over its alleged refusal to pay a $225.8 million loan facility awarded to it by First Bank of Nigeria Limited.

 

 

The judge also held that he has jurisdiction over the suit filed by First Bank on the grounds that the case is not an abuse of court process as the subject matter and the parties involved are different from those before Justice Ambrose Lewis-Allagoa.

 

However, Justice Dipeolu stated that he would not have granted the Mareva injunction had he been fully aware of Justice Lewis-Allagoa’s prior order in Suit No. 1953.

 

In a ruling delivered on December 30, 2024, Justice Dipeolu put restrictions in place, prohibiting all commercial banks from releasing or dealing with any assets or funds belonging to General Hydrocarbons Limited, its agents, subsidiaries, or related entities up to the amount claimed by the plaintiffs.

Additionally, the judge issued a preliminary injunction barring Nduka Obaigbena, Efe Damilola

 

 

Obaigbena, and Olabisi Eka Obaigbena—directors of General Hydrocarbons Limited—from transferring or dissipating any of their assets located in Nigeria, whether movable or immovable, until the court makes a decision on the Motion on Notice for an interlocutory injunction.

 

Earlier, GHL had obtained an order from Justice Lewis-Allagoa in another case, which prevented First Bank of Nigeria Limited from taking further action to recover the loan until the parties fulfilled their obligation to engage in arbitration.

 

 

While moving the application, challenging the Mareva Injunction GHL’s counsel, Dr Abiodun Layonu (SAN), argued that the Injunction represented an abuse of the court process, claiming that First Bank had failed to disclose the previous order by Justice Lewis-Allagoa, which had restrained the bank from further action.

 

In response, First Bank lawyer Victor Ogude (SAN) argued that his client did not deceive the court to obtain the order and that the bank provided all relevant facts in its affidavit supporting the suit.

 

 

He also claimed that no law restricts their constitutional right to seek judicial redress for disputes.

 

 

In his ruling, Justice Dipeolu acknowledged that while the current suit was not an abuse of process, it had to respect the prior orders issued by his brother judge.

 

Justice Dipeolu held, “I have carefully read through all that is contained in the Originating Summons in Suit No:FHC/L/CS/1953/24 and the Interim Orders of Hon. Justice Allagoa J. dated the 12th of December, 2024.

 

“It appears to me that the Interim Orders made by Hon. Justice Allagoa J. revolves around the arbitration proceedings between the first Defendant and the first Plaintiff in this case, which arbitration proceedings is pursuant to Clause 12 (c) of the Agreement between the 1st Defendant and the 1st Plaintiff dated the 29th of May, 2021. This position is reflected in all the Interim Orders granted on the 12th of December, 2024.

 

 

Although the Interim Orders made by this Court on the 30th of December, 2024 are about the subsequent facilities agreement between the first Plaintiff and the first Defendant and it does not extend to the receivables in the agreement of 29 of May, 2021, also, the present suit on the face of it if placed side by side with FHC/L/CS/1953/2024 is not an abuse of process.

 

“For the reasons given above, however, in view of the Orders of Allagoa J. made on the 12th of December, 2024, the Mareva order granted by this Court on 30th December is hereby set aside,” the court stated.

 

Justice Dipeolu affirmed the court’s jurisdiction to grant the initial Mareva order but concluded that the injunction could not stand in light of conflicting orders.

 

 

Furthermore, the court ruled that the second to fifth defendants, who were affected by the Mareva orders, had the right to seek the dismissal of the suit.

 

Justice Dipeolu has adjourned the case to

February 19, 2025, for further proceedings.

 

 

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